Welcome to the digital realm of Ted Lango, a dynamic and results-oriented executive renowned for crafting robust strategic approaches to business challenges and seamlessly translating them into effective tactical execution. My career, grounded in service, sales, and technology, is marked by a string of significant achievements, each showcasing my ability to analyze complex situations, innovate solutions, and organize resources for maximum impact. At the heart of my approach is a blend of sharp business acumen and advanced technology utilization, allowing me to address immediate challenges, enhance overall operations, and achieve optimal outcomes.

Specialties Areas: 
• Contact Center Optimization & Operations Management
• AI & Advanced Technology Management
• Workforce Management Systems
• Business Analysis and Models
• Advanced Call Routing and IVR Technologies
• Performance Management
• Budgets and Cost Control
• Mergers, Acquisitions, and Integration
• Continuous Process Improvement 
• Organizational Development
• Project Management
• Employee Development

Above are links to some of my work samples, my wiki pages, and LinkedIn.  

My hobbies include Astrophysics & Astrophotography, travel, and technology - including going deep into AI since the release of ChatGPT4 in Nov 2022.

Contact me at:   tedlango [at] gmail